Shipping Policy

Shipping & Delivery

We want to make sure your order reaches you as smoothly and quickly as possible. Below you’ll find all the important information about how we process and deliver your order.

Processing Time

Once you place your order, our team begins processing it as quickly as possible. Orders are generally processed within 1 to 3 business days.

As soon as your order has been shipped, you’ll receive a confirmation email with your tracking information, so you can follow your delivery along the way.

Delivery Time

Delivery usually takes around 6 to 10 business days, depending on your location.

While we always aim to deliver within this timeframe, occasional delays can occur due to busy periods, customs processing, or other circumstances outside our control.

Shipping & Order Origin

To ensure efficient fulfilment, our products are shipped directly from our international fulfilment partners. Depending on your delivery country, customs or import charges may occasionally apply.

Free Shipping

We are happy to offer free standard shipping on all orders. There are no additional standard shipping costs added at checkout.

Delivery Responsibility

Once your order has been handed over to the shipping carrier, you can use the tracking information provided to follow its journey.

Please make sure that your shipping address is entered correctly when placing your order. If you notice an error, please contact us as soon as possible, preferably within 24 hours of placing your order.

If the tracking information shows that a package has been delivered but you cannot locate it, we recommend checking with household members, neighbours, or your local delivery service.

Questions?

If you have any questions about shipping or your order, our support team is here to help.

Please contact us at Support@rubysadiesydney.com.